Shipping policy
SHIPPING & RETURNS
Burly often uses Couriers Please to deliver our products to all locations within Australia however this sometimes varies depending on some locations.
DISPATCH
Orders placed before Midday will be dispatched the same day at no extra cost except on weekends.
All orders placed after Midday will be dispatched the next business day.
SHIPPING TIMES
1-3 Days EXPRESS Shipping.
We offer a low-rate Express Shipping service through the Burly online store.
Standard shipping times vary depending on your location within Australia.
|
AREA |
APPROXIMATE DELIVERY TIMES FROM DISPATCH DATE |
|
Melbourne Metro |
1-2 business days |
|
Rural VIC |
up to 3 business days |
|
Sydney Metro |
2-3 business days |
|
Rural NSW |
4 business days |
|
Brisbane Metro |
2-3 business days |
|
Rural QLD |
5 business days |
|
Adelaide Metro |
3 business days |
|
Rural SA |
4 business days |
|
Perth Metro |
4 business days |
|
Rural WA |
5 business days |
|
Darwin Metro |
4 business days |
|
Rural NT |
5 business days |
|
Tasmania |
3 business days |
THE IMPORTANT STUFF
Please ensure your delivery address is correct.
Once your products are on their way, we are unable to redirect your order.
The delivery times provided are estimates only.
We will not be held liable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made if stock is not available.
All reasonable attempts to notify you will be made using the details you provide us with.
We shall not be responsible for incorrectly entered delivery addresses.
CHANGE OF ADDRESS
If an incorrect address is not noticed until after your order is finalized, please contact info@burly.online immediately and we will attempt to update any your order details.
ACCEPTANCE OF PRODUCTS
You are responsible for inspecting the goods for fault, damage, or defect, and for notifying us within 24 hours upon receiving the goods should there be a fault, damage, or defect.
CUSTOMER CARE (SHIPPING)
For further information regarding delivery to your area please visit the Couriers Please Website https://www.couriersplease.com.au/ or contact info@burly.online for any other enquiries.