Privacy Policy

Last updated: 17 March 2026

This Privacy Policy explains how Melbourne Apothecary Group Pty Ltd trading as BURLY ("Burly", "we", "us" or "our") collects, uses, stores and discloses your personal information when you visit or make a purchase from our website.

By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy.

 

 

Information We Collect

We may collect personal information including:

  • name

  • billing and delivery address

  • email address

  • phone number

  • purchase history

  • account login details

  • IP address and device information

  • website browsing behaviour

We collect this information when you:

  • place an order

  • create an account

  • subscribe to marketing communications

  • contact customer support

  • interact with our website

 

 

How We Use Your Information

We use your personal information to:

  • process and deliver orders

  • communicate with you about your purchase

  • provide customer support

  • manage your account

  • improve our website and services

  • detect and prevent fraud

  • send marketing communications where you have opted in

 

 

Marketing Communications

If you subscribe to receive marketing communications from Burly, we may send updates about new products, promotions or brand news.

You can unsubscribe at any time using the link in our emails or by contacting us.

 

 

Cookies and Website Tracking

Our website uses cookies and similar technologies to improve user experience, analyse traffic and personalise content.

You can adjust your browser settings to refuse cookies, however some features of the website may not function correctly.

 

 

Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

  • payment gateway providers

  • shipping and logistics partners

  • website hosting and analytics providers

  • marketing platforms

We do not sell your personal information.

 

 

Data Security

We take reasonable technical and organisational measures to protect your personal information from misuse, loss or unauthorised access.

However, no online transmission or storage system can be guaranteed to be completely secure.

 

 

Access and Correction

You may request access to the personal information we hold about you or request corrections by contacting us.

 

 

International Data Transfers

Some of our service providers may store or process information outside Australia.

By using our services, you consent to this transfer.

 

 

Changes to This Policy

We may update this Privacy Policy from time to time.

Continued use of our website constitutes acceptance of the updated policy.

 

 

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Melbourne Apothecary Group Pty Ltd trading as BURLY
Email: info@burly.online
Address: Office 4209, Ground Floor, 470 St Kilda Rd, Melbourne Vic 3004