We aim to deliver high quality BURLY products to all of our online customers. If a
product does not meet your expectations, we will assess a return request sent to the
company via email within 30 days from purchase.
Please send an email to firstname.lastname@example.org with the following information:
Why Return Requested
A customer care representative will contact you to discuss the request and issue an
exchange or return authorization number if appropriate.
If a product is to be exchanged, the exchanged product will be issued and re-sent to you
via Standard Mail – 4-10 Day delivery excluding warehouse processing and packaging
time (approximately 24 hours).
A refund will be processed within a 14 day timeline. We will not exchange or accept a
return after 30 days of purchase. Returns will not be permitted on discounted or sale
items or other promotional giveaways.
Returns are to be sent to
BURLY 8/19 Wickham Rd, Hampton East, VIC 3188
Cost of Shipping is not included in the return and must be paid by the customer.
HOW TO RETURN AN ITEM
A customer care representative will be in contact with you within two business days
after the initial inquiry with an exchange or return authorization number (if applicable)
and return instructions.
Goods are deemed defective only if they are received damaged, or where a
manufacturing defect can be demonstrated and proven by the customer.
We, in our sole discretion, will determine whether a product is defective within a
reasonable timeframe from receipt of customer’s email detailing the defect and
providing evidence thereof.
For goods allegedly defective as defined above, please email email@example.com with a
subject line – DEFECTIVE.
RECEIVING A REFUND
Your refund will be credited to the original method of payment and will include shipping
costs for any goods deemed defective.
It is our goal to display as accurately as possible the attributes of our products on the
BURLY Online store. Our products are quality controlled and checked for manufacturing
defects before they are shipped to customers. Should you receive a damaged product
please contact us within 24 hours of receipt. Please send all return products in the same
shipment to ensure your return is processed as quickly as possible. Returned products
should be sent in their original packaging to ensure they are adequately protected in
CUSTOMER CARE (RETURNS,
REFUNDS, AND EXCHANGES)
All customer inquiries regarding returns, refunds and exchanges should be sent via
email to firstname.lastname@example.org